1. Terms

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Delivery and consequential loss.
Delivery will be charged extra and is by the pallet price or agreed price.

While we will do our utmost to adhere to any time stated for delivery, we shall not be liable for any loss or damage howsoever caused by any delay in delivery, completion or performance of any contract, and any time stated for delivery shall not be a term of contract or a representation. In the event of ourselves being unable to supply or deliver the goods ordered, we undertake to refund any money paid in respect of such goods, but shall not otherwise be under any liability whatsoever. We shall not in any event be liable for consequential damage or loss.

Delivery shall be to the nearest kerbside unless otherwise agreed with the customer.  Delivery does not include unpacking, moving the goods once offloaded, product placement or any other manhandling of the goods, unless previously agreed in writing.  For larger items that cannot be offloaded with the delivery lorry's offloading facility, it is the buyer's responsibility and cost to provide adequate unloading facilities. Labour and/or plant required for unloading shall be supplied by the purchaser.  Provision of adequate Health & Safety measures shall be the sole responsibility of the customer or their appointed agent(s). No responsibility is accepted for any consequential loss or subsequent losses howsoever arising from the use of any materials or goods supplied.

Returns.
The vast majority of the goods we sell are reclaimed, salvaged or antique. It is the customers sole responsibility to satisfy themselves that the condition, quality, and function of any goods are suitable for the purpose intended at the time of purchase.

You will then have 7 days during which time you may return the goods for a full refund, excluding carriage costs. After that, any returns will be at our discretion.

Items will only be considered for return if in the same condition, quality and quantity as first delivered.  Items will not be considered for return if they have been installed, used or altered in any way, shape or form.

The cost of returning goods will be at the client's account.

No returns will be accepted after 7 days.

Cancellation Policy

Orders may be cancelled upto the point of dispatch without the customer incurring any cancellation charges. If a customer cancels and order after it has been dispatched the customer is responsible for return carriage charges.

Condition, age and dimensions.
Most of the goods we sell and supply are reclaimed or salvaged goods and subsequently exhibit wear and tear from previous use.  We make every effort to inform the customer about the general condition of the items we sell, but it is up to the customer to satisfy themselves that the condition, quality and function of the goods is suitable for the purpose and use required.

Retention of Title
Goods supplied by us remain the property of Rutland Garden Classics until payment has been received in full.